MerckProductServices - Customer Service

Customer Service > Live Product Discussion

Customer Service

Connect with a Merck Representative without leaving your desk!

With a telephone and an Internet connection, you can connect with a live Merck OnCall® representative to:

Request samples and vouchers for select Merck products
Obtain the latest product information for select Merck products
Have access to relevant clinical articles
Request educational materials for your patients
Receive assistance with registration for Merck eMedical Forums
Get answers to questions about diseases relevant to select Merck products

Connect with a Merck Representative right now!

You can sign in to MerckServices^® using your MerckMedicus^™ or MerckSource^® user name and password.

User name:

Password:

Forgot your user name or password?

Remember me

Service is available:
Monday–Thursday 8:00 AM–Midnight ET
Friday 8:00 AM–6:00 PM ET
Saturday 8:00 AM–3:00 PM ET
(Hours subject to change for holidays.)

Adverse Event Reporting

If this is an emergency or you wish to report an adverse event with a specific Merck product, please call the Merck National Service Center at any time at:
1-866-342-5683

Frequently Asked Questions

Technical Support

Or call…
1-800-489-5119

All product names listed on this site are registered trademarks owned by or licensed to a subsidiary of Merck & Co., Inc.
MerckProductServices, MerckServices, MerckSource, Merck OnCall, MerckMedicus, and MerckEngage are trademarks or registered trademarks of Merck Sharp & Dohme Corp., a subsidiary of Merck & Co., Inc.