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MerckProductServices, a subsection of MerckServices, is dedicated to Merck product-specific information, resources, and services.
Licensed US physicians who have been validated may request complimentary product samples.
Complimentary product samples must be requested by printing, signing, dating and returning the completed complimentary sample request form by fax or mail to the fax number or address indicated on the form.
Click the link labeled "See ALL Available Product Samples" in the Product Samples area of the home page.
You will see a list of products for which complimentary samples are available. Click the link to the product of interest.
When you click on that link, you'll see a list of the complimentary product samples that can be requested for that product. Photos may be provided to give you an idea of what the sample packaging looks like. To request specific samples for a product, click the associated "Add to My Items" button.
When you are finished adding items to your requests, click the "Check Out" button to start the checkout process. There are 4 steps in the process. At the end, you will be required to print, sign, and date the sample request form and fax or mail it to the fax number or address provided. You must allow pop-up windows from MerckProductServices to view and print this form. The form is valid for 14 days and must not be altered in any way.
Licensed US health care professionals may request educational resources.
Some educational resources can be downloaded, while others must be mailed to you.
Click the link labeled "See for ALL Products" in the Educational Resources area on the home page.You will see a list of products for which educational resources are available. Click the link to the product of interest.
This link will take you to a page from which you can browse all of the educational resources that are available for that product. Where available, materials are organized into 1 of 5 categories:
To add an item to your requests, click the associated "Add to My Items" button.
When you are finished adding items to your requests, click the "Check Out" button to start the checkout process.
Digital files can be downloaded directly to your computer where available.
Educational resources and complimentary product samples are shipped to you as soon as the appropriate authorization has been received.
Validated, licensed U.S. physicians can expect to receive complimentary product samples within 14 business days of Merck receiving the valid Sample Request Form.
Educational resources will ship within 3 business days.
To request a contact from a Merck sales representative, please call the Merck National Service Center at:
1-866-342-5683
The Merck National Service Center will be pleased to assist you Monday–Friday from 8:00 AM–7:00 PM ET. Adverse experiences and product-related emergencies will be handled at any time.
MerckServices, a website designed for US health care professionals, aggregates a variety of Merck's resources, services, and product information into one website, making it easier and more efficient for customers to communicate online with Merck.
Access to MerckServices and its offerings is complimentary for licensed health care professionals.
The MerckServices website is meant to be used by licensed US health care professionals only. However, many of the resources available on the site are intended for health care professionals to use with their patients.
If you are a physician, pharmacist, or other health care professional and have a question, need information, or wish to report an adverse experience with a specific Merck product, please call the Merck National Service Center at:
1-866-342-5683
The Merck National Service Center will be pleased to assist you Monday–Friday from 8:00 AM–7:00 PM ET. Adverse experiences and product-related emergencies will be handled at any time.
At Merck, we realize that some patients who need specific prescription medications may not be able to afford them and do not have access to them through insurance coverage.
The Merck Patient Assistance Program is a private and confidential program which provides medicine free of charge for up to one year to eligible individuals who do not have prescription drug coverage and who, without this assistance, could not afford needed Merck medicines.
The Merck Patient Assistance Program has been making Merck medicines available to qualified patients in need for almost 50 years. We are pleased to inform you that recent enhancements will extend the program to more people than ever before.
For more information, please visit:
Merck's Worldwide Product Safety & Epidemiology department has been operating a Pregnancy Registry Program since 1995. Pregnancy registries are prospective active data collection systems which can facilitate the early detection of teratogenicity and other serious adverse experiences in patients who inadvertently or purposefully use a drug during pregnancy. Useful information about the outcome of exposure in pregnancy can best be obtained by the careful collection and analysis of post-marketing surveillance data. Reports of the aggregate data in each Registry are updated annually and are available to US health care providers upon request. (In countries outside of the United States, information is available through the local Merck subsidiary).
We are always interested in hearing your feedback about the site and your suggestions for making improvements. You can send us your suggestions in 2 ways:
If you are a licensed US health care professional, the following resources are available to you on MerckProductServices:
RESOURCES FOR YOUR PATIENTS
Each product has its own unique set of available services. You can access a specific service by product or by service.
To access a service by product, from the home page, click the Pharmaceutical Products tab at the top of the page, then click the product for which you want to access a service. The product page contains links to all services for that product.
To access a service directly, from the home page, click the Pharmaceutical Services & Resources tab at the top of the page, then click the service you want to access. Next, select from the list of products that offer the service.
eMedical Forums offer licensed US physicians, physician assistants, and nurse practitioners the opportunity to attend live, online health education programs from their home or office. US health care professionals can hear their peers live on the Web discussing recent research findings on a wide variety of therapeutic areas.
These seminars require that you register at least 48 hours in advance of the event.
You can click on a presenter's name to see that person's biographical information, educational background, and current field of practice.
A presenter's biography also includes a complete list of the seminars which that person is scheduled to present.
Advanced reservations are required because only a limited number of people can participate in each event.
Due to the manner in which the seminars are organized and implemented, it can take up to 48 hours for us to determine if there is sufficient space for each participant.
To attend an eMedical Forum (assuming you have submitted a registration form at least 48 hours in advance of the seminar):
To view all of the items that have been added to your requests, you can click the "My Items" link, located at the top of every page on MerckProductServices if you have begun selecting items.
You’ll then see the Review Items page that lists all of the items that you have added to your requests. Clicking the "Remove" button associated with an item will remove it from your request list.
At this time, federal regulations require an original signature from a licensed physician in order to send complimentary product samples. The form may be returned by fax or mail to the fax number or address provided on the form.
Reminder: Please do not alter the form in any manner. Merck reserves the right to consider the offer to be invalid at any time without prior notice.
In order to request complimentary product samples, you must both register for the site and provide a valid state license number. Please click on "Edit My Info" at the top of each MerckProductServices page to make sure that you have given us your state license number.
At this time, we are unable to offer this online service to nurse practitioners and physician assistants. Please contact the Merck National Service Center at 1-866-342-5683 to determine if you are eligible to receive complimentary product samples in another manner.
From the home page, click the Pharmaceutical Products tab located at the top of the page. Next, select the product of interest from the list. Locate the Educational Resources area on that product-specific page. If slide sets are available for the product you selected, a "Slide Sets" link will be present. Click on that link.
On the Slide Sets page, a list of slide sets is available for that particular product. The downloadable slide set files are available either as Adobe PDF files, PowerPoint files compressed into a ZIP archive, or both. Click the appropriate link to download the desired file.
If you do not already have an application to open ZIP files, you can download a free version of PK ZIP Reader for PCs or download a free version of StuffIt Expander for Macs.
If you are on a PC using either Internet Explorer or Netscape Navigator and the ZIP Reader, follow the steps below:
Microsoft PowerPoint or the PowerPoint viewer is required to view PowerPoint files.
Slide sets are available in one or more of the following formats:
If you need the Adobe Reader software, you can download it here.
If you need the Microsoft PowerPoint Viewer, you can download it here.
In addition, some slide sets can be previewed as PDF files.
Many slide sets are compressed as ZIP archives for faster downloading.
If you are using a PC and cannot open ZIP files you can download the free ZIP Reader by PKWARE, which enables PCs to open ZIP archive files.
If you are using a Mac and cannot open ZIP files you can download the free StuffIt Expander, which enables Macs to open ZIP archive files.
Click on the Media Library link located in the Pharmaceutical Services and Resources tab. You may browse through the tabs to view available programs within the library. Select the program that you want and the media should begin.
Yes. The majority of media is intended for viewing by registered users. In order to view the full media library on MerckProductServices, you should login using your username and password.
No. The programs found in the Media Player are designed for viewing only.
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MerckProductServices is a trademark of Merck Sharp & Dohme Corp., a subsidiary of Merck & Co., Inc.